1. Introduction

Velour Noir ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

This Privacy Policy is compliant with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Please read this policy carefully. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Account information (username, password, preferences)
• Order history and purchase details
• Communications and feedback you send to us

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on each page
• Referring website and links clicked
• Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third parties, including payment processors, shipping providers, and analytics services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations and shipping updates
• Responding to your inquiries and customer service requests
• Sending promotional emails and marketing communications (with your consent)
• Improving our website and services
• Preventing fraud and ensuring security
• Complying with legal obligations
• Analyzing website usage and trends

4. Disclosure of Your Information

We may share your personal information with:

• Payment processors and financial institutions
• Shipping and logistics providers
• Email service providers
• Analytics and marketing partners
• Legal authorities when required by law

We do not sell or rent your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and track your activity.

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Opt-out of marketing communications
• Request deletion of your information (subject to legal obligations)
• Lodge a complaint about our privacy practices

To exercise these rights, please contact us at [email protected].

8. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

9. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information and terminate the child's account.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Instagram: @velourfrg
• Facebook: Velour Noir

13. Complaints

If you have a complaint about our privacy practices, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.